GateKeeper Enterprise FAQ

If you are interested in the GateKeeper Enterprise but have more questions about this product, we have collated some frequently asked questions for you below.

The GateKeeper Enterprise comes with a 12 months licence
GateKeeper Enterprise software is compatible with: - Windows Server 2012+ - SQL Server 2007+ Gatekeeper Dashboard software is compatible with: - Windows 7-10 - Mac OSX version 10.13 or above
Yes. Through the GateKeeper Enterprise Hub you can: - Deploy security policies such as 2-factor authentication - Access control lists for each computer - Assign users to workstations - Create groups of users/devices - Track usage via the reporting function - Run audit reports - Monitor the battery status of all Halberd wireless keys – administrators are notified if a user’s battery is running low.
GateKeeper Enterprise uses state of the art, military-grade AES 256 encryption to secure credentials. GateKeeper Enterprise offers 2-factor authentication for those that require it and a range of other locks/unlock settings:
Typically between 3 and 30 feet. The operating range can be set to suit your requirements via the Customer Portal.
Yes. Your GateKeeper administrator can create groups via the GateKeeper Enterprise Hub which allows you to group together computers, users and Halberds.
The GateKeeper Enterprise Hub management software runs on an organisations network and allows IT, administrators, to centrally control access to computers for every employee, across the network. Through the Hub administrators can: - Administer security policies - Manage deployments and credentials – computer, user and Halberd - Access user location tracking - Run audit logs and reporting
No, if you prefer you can purchase and download the Trident app and use your smartphone (visit your app store to find out more).
Halberd is a Bluetooth Low Energy device and uses Bluetooth to communicate/connect with other devices. Your Halberd comes with a (Bluetooth enabled?) USB lock which we recommend you use, instead of using the Bluetooth on your PC/laptop/tablet. For the best performance, you want to ensure the dongle is in the line of sight of your Halberd, USB extension cables can be used if necessary to achieve this.
Yes. Halberd will connect to devices with Windows 10 and Bluetooth 4.0 and above. However, it will not currently work with Mac devices. For the best performance, we recommend using the USB dongle supplied with your Halberd and not the Bluetooth on your PC/laptop/tablet.
Firstly check the battery in your Halberd. Is there one installed? Is it flat? – if there is a red light flashing on your Halberd the battery needs replacing (see below). Once you’ve checked the battery, scan again to pair the devices. If the Halberd still can’t be found, you may need to reposition your USB dongle. To work effectively, the USB dongle and Halberd wireless key must be in sight of one another. Ensure there are no obstructions between the two and if necessary use a USB extension cable to place the USB lock in a more receptive position. Other Bluetooth enabled devices may interfere with the connection so try to avoid having these in close proximity to the USB Lock or Halberd.
To work effectively, the USB dongle and Halberd wireless key must be in sight of one another. Ensure there are no obstructions between the two and if necessary use a USB extension cable to place the USB lock in a more receptive position. Other Bluetooth enabled devices may interfere with the connection so try to avoid having these in close proximity to the USB Lock or Halberd. If you’re happy with the positioning of both devices, you may just need to re-train your Halberd and reset the distance settings via the Customer Portal.
The battery should last 3-6 months depending on use.
The light on a GateKeeper Halberd will flash red when the battery needs replacing. Your IT department will also receive a notification when your battery is running low.
GateKeeper Halberd takes a CR2450 battery. To change the battery in your device, simply slide open the back of the Halberd, take out the old battery and insert a new battery in its place (ensuring the ‘+’ is facing outwards), finally slide the back onto the Halberd.
Yes. Simply purchase and download the GK Trident App from your smartphone app store and follow the set-up instructions.