GateKeeper Halberd FAQ

If you are interested in the GateKeeper Halberd but have more questions about this product, we have collated some frequently asked questions for you below.

Halberd is a Bluetooth Low Energy device and uses Bluetooth to communicate/connect with other devices. Your Halberd comes with a (Bluetooth enabled) USB lock which we recommend you use, instead of using the Bluetooth on your PC/laptop/tablet. For the best performance, you want to ensure the dongle is in the line of sight of your Halberd, USB extension cables can be used if necessary to achieve this.
Yes. Halberd will connect to devices with Windows 10 and Bluetooth 4.0 and above. However, it will not currently work with Mac devices. For the best performance, we recommend using the USB dongle supplied with your Halberd and not the Bluetooth on your PC/laptop/tablet.
Firstly check the battery in your Halberd. Is there one installed? Is it flat? – if there is a red light flashing on your Halberd the battery needs replacing (see below). Once you’ve checked the battery, scan again to pair the devices. If the Halberd still can’t be found, you may need to reposition your USB dongle. To work effectively, the USB dongle and Halberd wireless key must be in sight of one another. Ensure there are no obstructions between the two and if necessary use a USB extension cable to place the USB lock in a more receptive position. Other Bluetooth enabled devices may interfere with the connection so try to avoid having these in close proximity to the USB Lock or Halberd.
To work effectively, the USB dongle and Halberd wireless key must be in sight of one another. Ensure there are no obstructions between the two and if necessary use a USB extension cable to place the USB lock in a more receptive position. Other Bluetooth enabled devices may interfere with the connection so try to avoid having these in close proximity to the USB Lock or Halberd. If you’re happy with the positioning of both devices, you may just need to re-train your Halberd and reset the distance settings via the Customer Portal.
The battery should last 3-6 months depending on use.
The light on a GateKeeper Halberd will flash red when the battery needs replacing. Your IT department will also receive a notification when your battery is running low.
GateKeeper Halberd takes a CR2450 battery. To change the battery in your device, simply slide open the back of the Halberd, take out the old battery and insert a new battery in its place (ensuring the ‘+’ is facing outwards), finally slide the back onto the Halberd.
You'll find links to download the latest software for Windows and MacOS on the Version Updates tab on the GateKeeper Halberd page.
The GateKeeper Chrome extension is the web password manager that installs along with the GateKeeper application and provides users secure access to their web login credentials. Its capabilities include auto-filling usernames and passwords, supports password generation, and two-factor authentication to generate OTPs which eliminates the need for apps such as Google Authenticator. It is also capable of capturing QR codes to generate OTP secrets. Please make sure to have your GateKeeper Halberd hardware token or Trident app (soft token) on your smartphone before installing.
Yes, the Halberd/Trident can only be paired to your computer using the GateKeeper Client desktop application.
The dimensions of the GateKeeper Halberd token are 3.25" L x 1.5" W x 0.5" H. With the coin cell battery installed, the GateKeeper Halberd token weighs 23 grams.